Refund Policy

• Non-refundable once confirmed and account provisioned.
• Failed or incomplete payments — no charge applied.
• Duplicate payments refunded within 7 business days.

• Bank transfer — refunds arranged directly with agent.
• Card payments — dispute via payment provider or support.
• Overpayments credited to next cycle or refunded on request.

• Top-ups are non-refundable (used for pay-as-you-go services).
• Unused balance refunded on account closure.
• Failed top-ups automatically reversed.

• SMS and ID verification charges are non-refundable once delivered.
• Failed services — wallet deduction automatically reversed.

Approved refunds are processed within 5-10 business days. Bank processing may add 1-3 additional business days.

For refund requests email support@mytenant.ng with your payment reference, amount, and reason.